Your personal information remains private and confidential to World Vision. Without your permission we do not rent, sell, or exchange the personal information of our supporters.
Your personal information is stored in secure databases in New Zealand and offshore sites that are managed by World Vision.
Collection of personal information
World Vision collects information about our supporters and website users, including:
Personal information that you provide voluntarily when registering and completing forms (such as when you sponsor a child or make a donation)
Website usage information through tracking your individual click behaviour
Aggregated website traffic information collected by our web server or third party systems we subscribe to.
Use of personal information
Your personal information enables us to:
Process your donations accurately
Communicate with you on matters relevant to your donations e.g letters from your sponsored child or project updates, and from time-to-time provide you with information about World Vision that may be of interest to you
Improve our website so we can give you a better online experience
Provide you with any other services you have requested
Use the information for any other purposes for which you give us permission.
Access to your personal information
Please feel free to contact our Supporter Services Team on 0800 800 776 to talk to us about your personal information or the communication we send you. We are happy to provide you with any personal information that we hold about you, at any time. If it is wrong we will correct it.
If you have registered as a user on worldvision.org.nz, you are welcome to access and update your information by logging in with your username and password, and going to Settings (the link at the top right hand side of the page once you have logged in).
Giving you control - Communication from World Vision
From time to time, World Vision will send you communications that we feel are appropriate to the nature of your relationship with us. For example, if you sponsor a child, you will receive updates about the work being done in that child's community. If you make a donation to a relief appeal, you will receive information about future relief appeals.
We do not wish to send communications to you that you do not want to receive.
Any electronic communication we send you (either by email or text) except for messages confirming a transaction with us, will always have an unsubscribe facility.
Please feel free to contact our Supporter Services Team on 0800 800 776 in order to manage the communication we send.
If at any stage you feel that you are receiving communications of any kind from us that you do not want, please call us on 0800 800 776 and let us know. Alternately you can email World Vision at email@example.com.
Website Privacy and Security
World Vision uses session cookies, which are removed from your computer once you leave our website. These are used to determine compatibility and remember that you have logged in for the duration of your session. We require you to accept session cookies in order for you to login or make donations on our website. When you log out or close your browser the session, these cookies are deleted.
World Vision also uses persistent cookies to personalise the user experience and for tracking traffic patterns to and from this website. For more information on the tracking we use, refer to the website tracking and measurement section below.
Website tracking and measurement
World Vision uses third party website trackers, such as Google or DoubleClick, to collect information on how you use our website. The services are used to aggregate website statistics anonymously, such as number of page views, the number of unique visitors, time spent on our site, and to determine advertising effectiveness. On occasion, random short surveys may also be used to collect further information about our users - participation in these surveys will be entirely voluntary.
Credit and debit card security
We work diligently to protect the security of your personal information, including credit and debit card information.
When you submit personal information including credit card details, a secure server is used. We protect your information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet. You can check that the SSL is active by looking for the padlock symbol on many browsers.
It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished, especially if using a shared computer.