Privacy Policy
Last updated September 20251. Introduction & ConsentAt World Vision New Zealand, we respect your privacy and are committed to protecting your personal information. By engaging with our websites, mobile applications, communications, events, or services, you consent to the collection, use, disclosure, and storage of your information as described in this policy.
2. Legal ComplianceWe comply with the New Zealand Privacy Act 2020, PCI-DSS requirements (Self-Assessment Questionnaire EP scope), and global World Vision privacy principles. We align our practices with ethical data handling standards and donor expectations.
3. What We CollectWe may collect the following types of information:
- Personal Information provided by you: Name, contact details, donation history, child sponsorship preferences, payment and billing information and other World Vision account information.
- Digital Engagement Data:IP address, device/browser type, cookie IDs, email opens/clicks, website and mobile app interactions , posts and engagement with our social media and marketing channels.
- Event & Program Data:Registration details, attendance, feedback forms, survey responses and competition entries.
- Publicly Available Information: We may supplement supporter data with public records (e.g., births, deaths, marriages), and reputable sources (e.g., CoreLogic property data) to enhance supporter engagement and understand demographics.
- Sensitive Information:Only collected with explicit consent (e.g., advocacy preferences).
- Website Traffic Information: We collect aggregated website traffic information from our web server or third-party systems we subscribe to.
4. How We Collect InformationInformation is collected when you:
- Create an account complete contact forms or opt-in to receiving communication from World Vision
- Donate, sponsor a child, or register for an event
- Interact with our websites, emails, or apps
- Engage with our social media or marketing channels
- Provide information via surveys, competitions, or feedback forms are matched with public or third-party datasets
5. How We Use Your Information We use your data to:
- Process donations and sponsorships
- Send newsletters, impact reports, event invitations, and appeals
- Tailor content and fundraising efforts to your interests
- Improve our websites and supporter experiences
- Ensure secure, PCI-compliant payment processing
- Analyse supporter trends and improve fundraising effectiveness
- For any marketing or market research that we may conduct or statistical research purposes
- Communicate with you via channels such as email, SMS, WhatsApp, direct mail, and other appropriate platforms.
- Any other purposes for which you give us permission.
6. Use of Artificial Intelligence (AI) and Deep ResearchWe may use AI tools and advanced analytics, including profiling and predictive models, to:
- Personalise supporter content and fundraising offers
- Understand website and email engagement
- Detect fraudulent activity or misuse of services
- Segment our supporter base or predict future giving behaviours
These tools may process data such as your contact details, interaction history with our platforms, public records, and demographic information. We do not use AI to make decisions that have legal or significant personal impact, and we do not process sensitive data via AI without explicit consent.
Any data used in AI or analytics tools is stored securely and only for World Vision operational purposes. We do not allow AI providers to use supporter data for their own purposes or disclose it to unrelated third parties.
If you prefer not to be included in data-driven profiling or deep research, you may opt out by contacting us at
privacy@worldvision.org.nz7. Sharing Your InformationAs part of our organisation's operations, we may share your data with third parties for a proper or lawful purpose. We do not sell your information.
We may share data with :
- Trusted third parties in New Zealand and overseas (e.g. payment gateways like Stripe, marketing platforms, analytics tools, ad measurement service providers) under data protection agreements
- World Vision partner offices overseas (where relevant and lawful)
- Auditors (e.g., PwC), legal, and regulatory authorities when required
When we send your information overseas, we take reasonable steps to ensure that appropriate information handling agreements and/or obligations are in place, and that the information is stored in compliance with the New Zealand Privacy Act 2020.
8. Cookies & TrackingOur websites use cookies and similar technologies to:
- Maintain user sessions
- Track website usage, such as through Google Analytics (including Google Signals) or DoubleClick
- Provide conversion analytics
- Improve functionality and performance
You can manage cookie settings via your browser. Essential site functions may be affected by disabling cookies. Session cookies are deleted when you close your browser. Analytics and advertising cookies may persist for longer unless you clear them or adjust your browser settings.
9. Data Security & RetentionWe apply strong technical and organisational measures to safeguard your data, including:
- TLS/SSL encryption for data in transit
- Secure processing of credit card payments through PCI DSS–compliant payment providers (e.g., Stripe, Windcave). We do not store full card details in our systems; only secure tokens are retained to support recurring donations.
- Access controls and secure servers
- Regular security reviews and alignment with PCI DSS
We retain supporter data for as long as there is an active relationship or a potential for ongoing stewardship, including Gifts in Wills and family continuation of support. This means some supporter records may be retained indefinitely, where necessary to honour donor intentions or legacy gifts.
Data is stored securely and access is restricted to authorised staff. Once information is no longer required for stewardship, legal, or compliance purposes, it is securely deleted or anonymised in accordance with our internal retention policy.
10. Your RightsYou may:
- Access, correct, or request deletion of your data
- Opt in or out of marketing communications
- Request details on how your data has been used
- Lodge a complaint with us or the Privacy Commissioner
Please feel free to contact our Supporter Services Team on 0800 800 776 to talk to us about your personal information or the communication we send you.
11. Updates to This PolicyWe may update this Privacy Policy periodically to reflect changes to how we manage your information. We will update this Privacy Policy in advance of such changes. The latest version will be available on our website with a "last updated" date. Continued use of our services constitutes acceptance of the updated terms.
Contact UsFor privacy questions, contact:
Privacy OfficerWorld Vision New Zealand
privacy@worldvision.org.nzPhone: 0800 800 776
Credit and debit card securityWe work diligently to prote¬ct the security of your personal information, including credit and debit card information.
When you submit personal information including credit card details, a secure server is used. We protect your information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet. You can check that the SSL is active by looking for the padlock symbol on many browsers.
It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished, especially if using a shared computer.
Child Protection Technology has created so many new opportunities for connecting with those we love and care about. We recognize that you may be wondering why we discourage contacting your sponsored child using technology like social media sites. While we are fully committed to making communicating with your sponsored child as enjoyable and efficient as possible, our priority is to ensure their safety and privacy, as well as yours.
We would like to share with you some posting guidelines so that you can make sure that your sponsored child’s safety is not compromised when posting information and communicating on social networking sites:
- Please only use the first name of your sponsored child;
- Please do not post your sponsored child’s ID number;
- Please ensure that the photos you post are appropriate and that your sponsored child is adequately clothed. Photos should not be geotagged and wherever possible, measures should be taken to prevent electronic copying of photographs;
- Please do not publish identifying or private information about the child (e.g. the name of the location where he or she lives).
If you have any concerns or questions regarding the care and protection of your sponsored children, or other children in a World Vision project, you can confidentially talk with our Supporter Care Manager on
email@worldvision.org.nz or 0800 800 776
We appreciate your support and understanding in protecting the safety of your sponsored child.