Contact us

We love connecting with our supporters and value any feedback that you would like to share with us.

Send us a message

National Office (Auckland)

Postal address:Private Bag 92078, Auckland, New Zealand, 1142

Street address:51 Hugo Johnston Drive, Penrose, Auckland

Phone:0800 800 776 or + 64 9 5807700

Fax:+64 9 5807799

Wellington Office

Postal address:PO Box 9731, Marion Square, Wellington 6141

Street address:Level 2 Anvil House, 138 Wakefield St, Te Aro, Wellington 6011

Christchurch Office

Postal address:PO Box 13 552 City East, Christchurch 8141

Street address:286 Oxford Terrace, Christchurch Central, Christchurch 8011


If you have comments on how we can enhance the service and support provided, please contact us using the form above, by calling 0800 800 776 or emailing email@worldvision.org.nz.  

We take all expressions of dissatisfaction by supporters, donors, partners, government agencies, other NGOs and external bodies very seriously and provide an open and effective process for handling any complaint received. World Vision New Zealand has a complaints policy with procedures that provide a means of dealing with any complaints in a fair, prompt and understanding manner. All investigations take into account the rights of the complainant and any staff or partner that the complaint involves. All complaints are treated confidentially. 

Any complaints made to World Vision New Zealand can be made verbally or in writing, but any verbal complaints will be recorded and logged in writing. Any person may lodge a complaint with World Vision New Zealand over any matter which World Vision New Zealand has control and that they consider gives grounds for a complaint. 

If you would like to report any issue of a serious nature, regarding the conduct of World Vision New Zealand or its employees; including, but not limited to: dishonesty, fraud or corruption, bribery or suspected terrorist engagement or involvement, illegal acts or unethical actions; please use the anonymous and confidential 'Whistleblower hotline' hosted on EthicsPoint's secure servers.