Privacy Information

Last updated on 26 October 2023.

Protecting your privacy is important to us. We value people – our supporters and volunteers, as well as the children and communities we serve. We are committed to using your personal information (information or an opinion which can reasonably identify you), responsibly.

This Privacy Policy explains why and how we collect, use, disclose and store your personal information and what to do if you have questions, concerns, or complaints. We will occasionally make updates to this policy, so will note the date of the last change at the top of the page.

Collection of personal information
World Vision collects information about our supporters and website users, including:
  • Personal information that you provide voluntarily when registering and completing forms (such as when you sponsor a child, respond to an advocacy action or make a donation).
  • Website usage information through tracking your individual click behaviour.
  • Aggregated website traffic information collected by our web server or third party systems we subscribe to.

Your personal information enables us to:
  • Process your donations accurately.
  • Communicate with you on matters relevant to our work that you have signed up to e.g. receipt of donations, letters from your sponsored child or project updates, information on our advocacy work and from time-to-time provide you with information about World Vision that may be of interest to you.
  • Improve our website and services so we can give you a better online experience.
  • Provide you with any other services you have requested or we think you may be interested in.
  • Use the information for any other purposes for which you give us permission.

Access to your personal information
Please feel free to contact our Supporter Services Team on 0800 800 776 to talk to us about your personal information or the communication we send you. We are happy to provide you with any personal information that we hold about you at any time, unless we are not in a position to do, for example, due to our legal obligations. If your personal information is wrong, we will correct it. If you want any data removed from our system, please contact us on the number above and we will see if we are able to delete it.

If you have registered as a user on, you can access and update your information by logging in with your username and password, and going to Settings (the link at the top right hand side of the page once you have logged in). Furthermore, if you have connected with your Facebook account and want to disconnect, you can do this any time from the 'Sign In & Security' settings.

Giving you control - Communication from World Vision
From time to time, World Vision will send you communications that we feel are appropriate to the nature of your relationship with us. For example, if you sponsor a child, you will receive updates about the work being done in that child's community. If you make a donation to a relief appeal, you will receive information about future relief appeals.

We do not wish to send communications to you that you do not want to receive.

Any electronic communication we send you (either by email or text) except for messages confirming a transaction with us, will always have an unsubscribe facility.

Please feel free to contact our Supporter Services Team on 0800 800 776 in order to manage the communication we send.

If you consider a breach of New Zealand Privacy laws or your rights in relation to privacy has occurred, you may direct your query to us at and we will attempt to resolve your complaint. If you do not consider our response satisfactory, you may contact the New Zealand Privacy Commissioner at its website: or by telephone on 0800 803 909

We may make changes to this privacy policy from time to time. If we do, we will post the changes on our website. If you continue to engage with us, use our services, visit our website or provide us with your information, you agree to the changes to this policy.

Website Privacy and Security

Cookies are small pieces of information that can be stored on your hard drive (persistent cookies) or computer memory (session cookies). Cookies help World Vision understand which parts of our website are most popular, where our visitors are going, and how long they spend there. We use cookies to learn how we can make our website more useful and interesting for you.

World Vision uses session cookies, which are removed from your computer once you leave our website. These are used to determine compatibility and remember that you have logged in for the duration of your session. We require you to accept session cookies in order for you to login or make donations on our website. When you log out or close your browser the session, these cookies are deleted.

World Vision also uses persistent cookies to personalise the user experience and for tracking traffic patterns to and from this website. For more information on the tracking we use, refer to the website tracking and measurement section below.

Website tracking and measurement
World Vision uses third party website trackers, such as Google (including Google Signals) or DoubleClick, to collect information on how you use our website. The services are used to aggregate website statistics anonymously, such as number of page views, the number of unique visitors, time spent on our site, and to determine advertising effectiveness. On occasion, random short surveys may also be used to collect further information about our users - participation in these surveys will be entirely voluntary. To opt out of Google Analytics Advertising Features visit Ads Settings, Ad Settings for mobile apps, or visit

Online Advertising
World Vision uses third party vendors, such as Google and Meta, perform ad measurement services on your behalf. These third-party vendors may also use cookies, web beacons and other storage technologies to collect or receive information from World Vision websites and elsewhere on the internet to provide measurement services, target and deliver ads. If you wish to opt out of the collection and use of information for ad targeting visit or for more information.

Credit and debit card security
We work diligently to prote¬ct the security of your personal information, including credit and debit card information.

When you submit personal information including credit card details, a secure server is used. We protect your information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet. You can check that the SSL is active by looking for the padlock symbol on many browsers.

It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished, especially if using a shared computer.

Child Protection 
Technology has created so many new opportunities for connecting with those we love and care about. We recognize that you may be wondering why we discourage contacting your sponsored child using technology like social media sites. While we are fully committed to making communicating with your sponsored child as enjoyable and efficient as possible, our priority is to ensure their safety and privacy, as well as yours.

We would like to share with you some posting guidelines so that you can make sure that your sponsored child’s safety is not compromised when posting information and communicating on social networking sites:
  • Please only use the first name of your sponsored child;
  • Please do not post your sponsored child’s ID number;
  • Please ensure that the photos you post are appropriate and that your sponsored child is adequately clothed. Photos should not be geotagged and wherever possible, measures should be taken to prevent electronic copying of photographs;
  • Please do not publish identifying or private information about the child (e.g. the name of the location where he or she lives).
If you have any concerns or questions regarding the care and protection of your sponsored children, or other children in a World Vision project, you can confidentially talk with our Supporter Care Manager on or 0800 800 776 

We appreciate your support and understanding in protecting the safety of your sponsored child.