If you have comments on how we can enhance the service and support provided, please contact us using the form above, by calling 0800 800 776 or emailing email@worldvision.org.nz.
We take all expressions of dissatisfaction by supporters, donors, partners, government agencies, other NGOs and external bodies very seriously and provide an open and effective process for handling any complaint received. World Vision New Zealand has a complaints policy with procedures that provide a means of dealing with any complaints in a fair, prompt and understanding manner. All investigations take into account the rights of the complainant and any staff or partner that the complaint involves. All complaints are treated confidentially.
Any complaints made to World Vision New Zealand can be made verbally or in writing, but any verbal complaints will be recorded and logged in writing. Any person may lodge a complaint with World Vision New Zealand over any matter which World Vision New Zealand has control and that they consider gives grounds for a complaint.
If you would like to report any issue of a serious nature, regarding the conduct of World Vision New Zealand or its employees; including, but not limited to: dishonesty, fraud or corruption, bribery or suspected terrorist engagement or involvement, illegal acts or unethical actions; please use the anonymous and confidential 'Whistleblower hotline' hosted on EthicsPoint's secure servers.
Please join us at World Vision in praying for the people of Haiti today.
As the people of Haiti are grappling with the devastating impact of the 7.2 magnitude earthquake that struck on Sunday 16th August, please join us in prayer.
Pray for the rescue of those still trapped in the rubble. Pray for families grieving the loss of their mums, dads, brothers, and sisters. Pray for communities faced with the reality of rebuilding their lives from what little is left. Pray for Haiti with us today.