On Sunday 16th of August 2021, a devastating 7.2 magnitude earthquake struck Haiti. A country that is already struggling with poverty, civil unrest, and the deadly impacts of COVID-19. The earthquake has left the people of Haiti in despair. Homes, churches, and schools have been flattened. There are reports coming through of hospitals being overwhelmed. Thousands are feared dead.
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We take all expressions of dissatisfaction by supporters, donors, partners, government agencies, other NGOs and external bodies very seriously and provide an open and effective process for handling any complaint received. World Vision New Zealand has a complaints policy with procedures that provide a means of dealing with any complaints in a fair, prompt and understanding manner. All investigations take into account the rights of the complainant and any staff or partner that the complaint involves. All complaints are treated confidentially.
Any complaints made to World Vision New Zealand can be made verbally or in writing, but any verbal complaints will be recorded and logged in writing. Any person may lodge a complaint with World Vision New Zealand over any matter which World Vision New Zealand has control and that they consider gives grounds for a complaint.
If you would like to report any issue of a serious nature, regarding the conduct of World Vision New Zealand or its employees; including, but not limited to: dishonesty, fraud or corruption, bribery or suspected terrorist engagement or involvement, illegal acts or unethical actions; please use the anonymous and confidential 'Whistleblower hotline' hosted on EthicsPoint's secure servers.
Generous Kiwis like you supported the most vulnerable people in Haiti when the last earthquake struck, taking the lives of more than 200,000.
Since then, World Vision's global team have been working to help Haitians rebuild their lives. Right now, World Vision's expert emergency response team is on the ground assessing the damage from the 7.2 magnitude earthquake that struck on Sunday 16th August to determine what action is needed to help those in urgent need.