FAQs

My World Vision is your very own online profile, where you can view your giving history and update your personal details, access your annual tax certificate, and manage your online fundraising. You can see the details and photos of your sponsored child and their community, and send your sponsored child an email.

Register for a My World Vision account today, it only takes a few minutes.

You can also create an account or login by clicking 'Sign in' at the top right corner of the page.

On Sunday 16th of August 2021, a devastating 7.2 magnitude earthquake struck Haiti. A country that is already struggling with poverty, civil unrest, and the deadly impacts of COVID-19. The earthquake has left the people of Haiti in despair. Homes, churches, and schools have been flattened. There are reports coming through of hospitals being overwhelmed. Thousands are feared dead.  

If you have comments on how we can enhance the service and support provided, please contact us using the form above, by calling 0800 800 776 or emailing email@worldvision.org.nz.  

We take all expressions of dissatisfaction by supporters, donors, partners, government agencies, other NGOs and external bodies very seriously and provide an open and effective process for handling any complaint received. World Vision New Zealand has a complaints policy with procedures that provide a means of dealing with any complaints in a fair, prompt and understanding manner. All investigations take into account the rights of the complainant and any staff or partner that the complaint involves. All complaints are treated confidentially. 

Any complaints made to World Vision New Zealand can be made verbally or in writing, but any verbal complaints will be recorded and logged in writing. Any person may lodge a complaint with World Vision New Zealand over any matter which World Vision New Zealand has control and that they consider gives grounds for a complaint. 

If you would like to report any issue of a serious nature, regarding the conduct of World Vision New Zealand or its employees; including, but not limited to: dishonesty, fraud or corruption, bribery or suspected terrorist engagement or involvement, illegal acts or unethical actions; please use the anonymous and confidential 'Whistleblower hotline' hosted on EthicsPoint's secure servers.

Generous Kiwis like you supported the most vulnerable people in Haiti when the last earthquake struck, taking the lives of more than 200,000.

Since then, World Vision's global team have been working to help Haitians rebuild their lives. Right now, World Vision's expert emergency response team is on the ground assessing the damage from the 7.2 magnitude earthquake that struck on Sunday 16th August to determine what action is needed to help those in urgent need.