FAQs

No, if you would like to buy a selection of eCard’s and Printed cards, you will need to complete separate transactions.

You can select the delivery date for your eCard to be sent to the recipient, if you would like the eCard to be delivered on the same day please allow up to 2 hours for the eCard to arrive.

If you select an eCard you will be able to schedule the delivery date, ensuring it arrives in time for Christmas.

If you select a Printed card for New Zealand delivery, we recommend that you purchase your Smiles gifts before Sunday 16 of December to meet NZ Post’s recommendation that all mail is lodged before Tuesday 18 December.

If you select a Printed card for Overseas delivery, NZ Post recommends that the mail is lodged by the following dates:

• Australia – Wednesday 5 December
• South Pacific, Asia, North America, UK and Europe – Monday 3 December 
• Rest of world – Friday 30 November

Yes, eCard’s can be received both in New Zealand and overseas.

For Printed cards we use NZ Post services, they have a delivery target of 3-10 working days. When entering the address, you will need to select ‘Manually enter address’ and ensure all the fields are filled in correctly.