FAQs

In your Sponsorship welcome pack, or within your My World Vision Account.

Log in > My Details > Supporter ID will be displayed.
In your Sponsorship welcome pack, or within your My World Vision Account.

Log in > My Sponsorship > Manage, and the National Office address will be listed alongside the Child’s photo. 
In your Sponsorship welcome pack, or within your My World Vision Account.

Log in > My Sponsorship > Manage, and the ID will be alongside the Child’s photo. 
When you become a sponsor, you’ll receive an introductory letter from your sponsored child within the first three months. After that, it’s up to you if you’d like to keep the conversation going by writing.  
 
If you send a letter in the post, replies to posted mail usually take 2-5 months to arrive. Please be aware that delivery timeframes can vary. It can take a little time for World Vision staff to translate and deliver your correspondence. And postal services can be less reliable in developing countries.  
 
Sometimes things can happen out of our control that could delay you hearing from your sponsored child. If you haven’t received a reply within a reasonable amount of time please contact us on 0800 800 776 or email us at email@worldvision.org.nz and we will follow it up.